About a year ago, I stumbled across TeamViewer, a remote control/remote access utility. The details of the experience are still vividly clear: I had spent the better part of a weekend trying to help my mother get rid of a virus. She lives in another state, so just visiting wasn’t a possibility, and let me be clear: she is not at all computer savvy – I get that more from my dad, though with him having long since passed retirement age, he’s almost as bad as my mom when it comes to computer problems these days. Anyway, long story short is that after trying to get Windows Remote Access working (and failing repeatedly), I looked for an alternative and found TeamViewer. 15 minutes later...

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